Resolve device issues
before a human
gets involved
An AI agent that sees your customer's device, diagnoses the issue, and guides them to a fix - automatically, with no rep needed.
Working with official service providers of
Visual Intelligence
Your customer points the camera.
The AI takes it from there.
No app download. No hold time.
Vistral sees the device, identifies the issue, and walks the customer through a fix, or dispatches a technician with a full diagnostic.
See
Connects to the customer’s camera and recognizes the device, model, and visible state.
Diagnose
Cross-references what it sees with product-specific knowledge to pinpoint the root cause.
Resolve
Guides the customer step by step with visual overlays — or hands off a full report to a technician.
How It Works
Up and running in hours.
Built to scale from day one.
Bring your product docs. Vistral builds the agent, integrates into your stack, and starts resolving issues immediately.
Onboard your product in hours
Upload your manuals, guides, and service docs. Vistral builds a product-specific AI brain from what you already have.
Deploy into your existing stack
Integrates with your CRM, help center, or field service platform. Go live as a white-labeled flow or embedded portal widget.
Scale across products instantly
Adding a new product takes hours. Each gets its own intelligence layer, refined through real usage. One platform, any product line.
The Live Experience
What it looks like for your customer
No app. No friction. A real-time AI session that feels like a video call, with an AI that actually knows the device.
During the session
AI sees the device
The agent analyzes the machine through the camera. It identifies the model, state, and visible issues in real time.
Feels like a video call
The customer sees clear, step-by-step visual instructions overlaid on their screen. Guided, calm, and precise.
24/7, no wait time
Available immediately, any time. No hold music, no queues, no human rep required for most issues.
Outcome
Problem fixed. No visit needed.
The customer follows the AI's guided steps and the issue is resolved on the spot. No dispatch, no delay.
Technician arrives prepared.
When a dispatch is necessary, Vistral generates a full diagnostic report before the technician arrives.
- Likely cause identified
- Required parts listed
- Full session context included
The Intelligence Flywheel
Unlike static knowledge bases, Vistral's resolution capability improves continuously. Every successful fix and every edge case trains the core diagnostic model.
Live Session
Customer scans device. AI diagnoses in real time, no tech needed.
Data Capture
Every session, resolved or escalated, makes the system smarter.
AI Refinement
Your product line gets its own intelligence layer, tuned to your devices.
Higher Resolution
More issues fixed remotely. Fewer dispatches. Every month.
Why Vistral
Built for companies that support physical devices
Remove call center overhead
The AI resolves Tier-1 issues autonomously, 24/7. Fewer calls, fewer escalations, lower costs.
Smarter technician dispatch
Technicians go on-site only when needed and always arrive with a full diagnostic. No repeat visits.
Workflow integrations built in
Every session syncs with your CRM or field service platform. Clean records, zero manual entry.
Better customer experience
24/7 guided resolution with no hold times. Fast, clear, and actually solves the problem.
Get Started
See it for yourself
A 30-minute demo tailored to your product and support workflow. No commitment required.
- Live platform walkthrough
- Tailored to your device and support use case
- Integration discussion with your CRM or FSM
- No commitment required
Book a Demo
Fill out the form and we'll be in touch shortly.