1. Introduction

Vistral AI, Inc. ("Vistral," "we," "our," or "us") operates the website located at vistralai.com and provides a real-time video AI platform for device support (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our Service.

By accessing our website or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information you provide directly:

Name, job title, company name, and email address submitted through our demo request form
Location (city/country) provided voluntarily
Any communications you send us via email or other channels

Information collected automatically:

Log data including your IP address, browser type, pages visited, and time spent on pages
Cookie and similar tracking technology data (see Section 6)
Device information such as operating system and browser version

3. How We Use Your Information

We use collected information to:

Respond to demo requests and sales inquiries
Communicate with you about our products and services
Improve and optimize our website and Service
Comply with legal obligations
Prevent fraud and ensure security

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Disclosure of Information

We may share your information with:

Service providers who assist in operating our website or conducting our business (e.g., email delivery, analytics), subject to confidentiality obligations
Legal authorities when required by law, court order, or governmental authority
Business transfers in connection with a merger, acquisition, or sale of assets, in which case we will notify you via email or prominent notice on our website

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Demo request data is retained for up to 24 months from collection. You may request deletion of your data at any time by contacting us.

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict processing of your data
Data portability

To exercise any of these rights, please contact us at Yoni@vistralai.com.

9. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this page. We encourage you to review this page periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us at Yoni@vistralai.com.